MONEY BACK GUARANTEE
If within 5 days of receiving your product you are not completely satisfied, contact us. We will then instruct you how to return the product to receive a refund of your purchase price (less restocking fee). See "Returns and Refunds" below for details. Shipping and customised merchandise are non-refundable.
All of our items are carefully handmade by artisans and skilled craftsmen; therefore, variations in finishes, castings, symmetry, and detailing are anticipated and expected. We cannot offer refunds based on variations in product finishes. Please contact us before you order if you have any questions. We offer finish samples for many of our products.
PRICING AND PAYMENT
All merchandise must be paid in full (AUD currency only) before we can ship.
If you are ordering large quantities or need other price considerations please give us a call.
For in-stock items and made to order items, we will charge your credit card at the time you place your order. For special orders, you will be charged 50% when your order is placed and the remaining 50% when it is shipped.
All prices are subject to change without notice.
Many of our in-stock items ship in 5 - 6 business days. Some items require longer production times and take longer to ship. Please allow 1 to 3 weeks for delivery of these items.
DAMAGE AND SHORTAGES
If an item is received damaged, you must notify us within 5 business days of receiving the package so that a claim may be processed. If the box shows significant signs of damage or if you can tell that the product is damaged, please refuse acceptance of this shipment and have the shipping company return the item to sender. Report the damage to the delivery service driver if possible.
RETURNS AND REFUNDS
If you are not completely satisfied with the quality of your product, call us within 5 business days to arrange for refund or exchange. You will be given instructions on how to return the merchandise. For your protection, returned packages must be insured for the value of your merchandise. You will be required to carefully repack items in the original packing material and prepay and insure the shipping. Returns must be sent back within 10 days of receiving your package (Please note that you are responsible for the safe return of merchandise and for all shipping costs.)
Shipping and handling are non-refundable.
All in-stock items returned are subject to a 25% restocking fee.
Made to order items and custom finished products may be returned to us for a minimum restocking fee of 50%.
Special Order items are non-refundable. Special Order items are all those that we do not normally stock or those made or ordered specifically to fill your order. Customized merchandise is non-refundable.
Please by all means if you have any questions about a product you would like to purchase contact us so we may assist you and answer all your questions before ordering. Make sure the style, finish, and size of the piece will work for you before you order.
CANCELING AN ORDER
We try to get your products shipped as quickly as possible, so you must contact us immediately. If the order has already been shipped, you will be responsible for returning the product to us and will be responsible for the restocking fee. Special orders or made to order products cannot be canceled once the production process has started. If a order is canceled and it has been processed, we are not responsible for PayPal/Credit Card fees and all fees will be charged to you.
You agree to defend, indemnify and hold Eye On Africa PTY LTD harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
IF YOU HAVE ANY QUESTIONS OR PROBLEMS, PLEASE FEEL FREE TO CONTACT US